Appliance Repair Dispatch Software Comparison: What Owners Actually Pay

What to take away

The five products side by side

Five US dispatch products carry most of the small appliance repair market: Jobber, Housecall Pro, ServiceTitan, Workiz and FieldPulse. All five run on phones and browsers, all five handle scheduling, dispatch, invoicing and payment collection, and all five are priced in USD on US billing.

None of the five prices per vehicle. The four published vendors bill per user per month, and ServiceTitan should confirm the basis at quote. Setup and training time carries no published number, so plan on two to four weeks of parallel running.

Pricing below reflects published US list prices as of early 2026 and should be read as illustrative ranges, not quotes. Vendors change tiers without notice.

Option by option

Jobber. Entry plans start near $49 per user per month and climb past $100 on higher tiers. QuickBooks Online and Stripe are native, quoting and invoicing are quick, and the mobile app is the strongest of the five for a single technician. Inventory handling is thin.

Housecall Pro. Basic seats run roughly $79 to $189 per user per month. It leans toward consumer-facing booking: online scheduling, automated texts, review requests. QuickBooks Online and Stripe both connect. Dispatch board is solid at small scale.

ServiceTitan. Quote only. Owner reports put starting quotes at several hundred dollars per month and up, often tied to annual contracts. It is built for larger operations with a dedicated office dispatcher, and it handles inventory, price books and reporting more deeply than the rest.

Workiz. Plans sit in the $65 to $225 per user per month range depending on tier and features. It has the best phone-call tracking of the group, which fits shops where most bookings arrive by voice.

FieldPulse. Roughly $99 per user per month, with QuickBooks Online and Stripe supported. It suits commercial-leaning shops that want job costing and maintenance agreements in the same place.

Where each one wins

A shop that cannot name who answers the phone at 7 a.m. will not fix that problem with software.

What the numbers look like

A two-technician shop on a mid-tier plan at $99 per user per month pays about $2,376 a year before card fees. Add QuickBooks Online at roughly $30 to $90 per month and the software line lands between about $2,700 and $3,500 annually. That figure belongs in the same column as van insurance and parts.

The appliance repair business plan should carry this line before you sign a contract, because annual commitments are hard to unwind. Software subscriptions are ordinary business expenses under IRS Publication 334, and if you work from a home office the deduction rules sit in IRS Publication 583.

Integrations and card fees

QuickBooks Online sync matters most for shops that already run payroll and taxes there. Stripe matters for deposit timing: card payments settle in about two business days, while checks take a week or more.

Stripe's standard US rates are 2.9% plus 30 cents per online card payment and 2.7% plus 5 cents per in-person card payment. ServiceTitan routes cards through its own processor, so ask for its rate card and its deposit timing.

Ask each vendor how they handle access control and incident response, and read the NIST Cybersecurity Framework before you accept a standard contract.

Before you compare vendors at all, settle what the shop needs. The software and KPI guide covers that ground, and the equipment setup guide covers the hardware the software has to talk to.

What none of them solve

Every tool on this list stops at the edge of the manufacturer relationship. Warranty claims, authorization numbers and parts credits still run through portals from Whirlpool, Samsung, LG and others, and none of these five replaces those.

None of them prices a repair for you either. Flat-rate books, labor rates and diagnostic fees remain your judgment. The profit margins and break-even guide shows how those numbers interact once software fees are subtracted.

Common questions